Gratagon and its associated companies always aim to give you the best possible value and service. The following Terms and Conditions will explain how we will deal with your order, and you should read them carefully. They can be viewed at any time by clicking the Terms and Conditions link at the foot of each web page.
By purchasing through this website, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract, please seek independent advice. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.
The information on this website is given in good faith and Gratagon cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
There are a significant number of Gratagon stores where our products can be viewed and where you can speak to one of our trained store staff to ensure you are buying the right product for you. You can find the address of your nearest store by using our Store Locator.
Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in one of our shops.
If you are looking for assistance with a purchase you made, please call our Web Sales Helpline on +44 7360254262
Your order
By placing an Order with us, you are accepting these Terms, as well as our Privacy Policy and the Terms of Service of this website.
When you place your online order, you are inviting us to enter a contract with you to supply the products you have selected at the price indicated on the website and in your order form. When we receive your order, we will send you an acknowledgment by email within 48 hours to the email address you have supplied to us to confirm receipt following which your order will be processed.
we may list availability information for products sold by us on the website, including throughout the Order process, but cannot guarantee the availability of products listed on the website.
Acknowledgement of your Order is not a guarantee by us of the availability of the products.
we do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our team will check the details of your order and if we find that there is a pricing or other error, we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within 7 days, we will cancel the order and issue a refund of your payment.
If you have provided your own measurements, you are responsible for these being accurate and Gratagon accepts no liability if the product does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery.
Liability
While we try and get things right first time, occasionally things don't go according to plan. Subject always to your statutory rights，if your product is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective product and arrange for the defective product to be uplifted and disposed of. In these circumstances our liability is limited to the cost of replacing any defective product. This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.
Payment
Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company's secure payment processing system. We do not see, or have access to, any of your payment card information.
Data protection
Gratagon takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Notice.
